Ivory Heaven
Ivory Heaven
Shipping & Return Policy
At Elvy’s Floral Design, we strive to make every delivery a delightful experience.
Shipping Policy:
- Free Delivery: Enjoy free delivery for all orders within Metro Manila.
- Nearby Areas: For Cavite, Bulacan, and Laguna, a minimal delivery fee applies. Fees vary by location and will be calculated at checkout.
Return & Exchange Policy:
- No Recipient Present: If the recipient is unavailable or no one can receive the flowers, the arrangement will be returned to our store. We will coordinate with you for redelivery (additional charges may apply).
- Satisfaction Guaranteed: If you receive the wrong item or if there's an issue with your order due to our mistake, flowers can be exchanged. Please contact us within 24 hours of delivery.
FAQs
Will my flowers look exactly like the photo?
Close, but not identical — flowers are a natural product, so exact stems, colors, or seasonal availability can shift slightly. We keep the same style, size, and accurate colors of the arrangement, and if we ever need to substitute something meaningfully, we reach out first.
Can I see the actual bouquet before it's delivered?
Yes. We send a photo of your specific arrangement before it leaves our shop.
What if no one's home to receive it?
We'll hold the flowers and reach out to arrange redelivery. Since flowers don't keep, let us know if there's a safe spot to leave them in case no one's around.
How late can I order for same-day delivery?
Before 3 PM, anywhere in Metro Manila. After that, we'll get it to you the next morning.
Do you deliver outside Metro Manila?
Yes — Cavite, Laguna, Bulacan, Rizal, and Pampanga, with a small delivery fee depending on the area.
Can I customize a bouquet, or order without using checkout?
Always — message us on Facebook with your budget, colors, or anything to avoid, and we'll put something together. Most of our orders actually come through Messenger.
What if something's wrong with my order?
Message us within 24 hours of delivery and we'll make it right — a replacement or a refund, whichever fits.
WHY CHOOSE US
